Returns & Exchanges
Does Selena Huan Bridal provide refunds or exchanges services?
Thanks to all customers for trusting and choosing Selena Huan Bridal. We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply. For your happy smile, we are very willing to solve any of your problems and issues.
Please check the following tips and rules to get refunded or exchanged for your purchase:
No 1. If you are not satisfied with any of our products, please contact us within 48 hours after receipt of the parcel;
No 2. We accept online merchandise returns via mail only; Return Address:
No 3. Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
- Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.
- If the product is defective, please provide a detailed explanation in the return package (see additional notes below).
Items that cannot be returned:
- Special Order items and personalized items that were ordered specifically for you as indicated on the product detail agreement and product price as well as the checkout process. For these items, you will be asked to check a box upon checkout to indicate you understand the item is not available for return or exchange. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.
No 3. Please send out the item you want to return within 10 days after the wedding express courier receipt back and send us your receipt at the delivery carrier;
No 4. If the reason for returning the dress is not because of any quality issue, the customer will need to bear the cost of mailing back the dress;
Process for Returning Merchandise
Step 1:
Once you signed and accept the delivery of our product from our shipping carrier, we will receive a confirmation code from them and know that your order has been finalized. If you are not satisfied with any of your dresses, please contact us within 48 hours after receipt of your order. Please give us your order number, which can be found on your confirmation email, shipment email, and packing slip. Click on the order to view order details; items eligible for return will be indicated with a "check for EFR" link to direct to you to the online chat with our customer services. Please briefly tell them the reason you are returning the merchandise. If the item itself is returnable, the customer service team will issue you an EFR number.
Step 2:
Once the EFR number is created, you will receive an automated EFR confirmation email. Your confirmation will include the EFR Number, as well as address where you should ship your return. Please include a brief note describing the reason you are returning the merchandise and write the EFR# on the outside of the shipping package.
Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Step 3:
Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an automated e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded unless the merchandise belongs to Defective, Damaged or Mis-shipped Items.
If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.
Merchandise Exchanges
If you would like to exchange an item, please obtain an EFA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above. We do not offer exchanges via mail, so please place a new order for an alternate item at your earliest convenience.
Defective, Damaged or Mis-shipped Items
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your packing slip, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail to direct you to the online chat with our customer service team.
Depending upon stock availability, David's Bridal will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).
For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Online Changes & Cancellations
Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method.
