Orders & Shipping

ORDER STATUS

Order Confirmation
Once you complete the checkout process, you will receive an email containing your seven-digit order number and a summary of all items purchased. This notification will also list estimated processing and delivery times associated with each item. If you have any questions, please use the "Contact Us" link at the bottom of your order notification email.

If you have not received the order notification email, please check your spam folder and verify that your email settings are enabled to allow our automated email notifications. If you are unable to locate the order email, please contact us at customerservice@selenahuanbridal.com.

Order Tracking
a) If you have an account, log in via the "Login" link at the top right of the website. Click the "My Orders" link in the left navigation for a list of current and past orders. Click on the order number for order status, total, and tracking information.
b) If you checked out as a Guest (or do not wish to log into your account), click "Order Status" on the top right of the website. Enter your Order Number and the email address used when placing the order, then click "View Order" for the order status, total, and tracking information.

c) If you bought any bridesmaid dresses in store, please be noted: WE DO NOT PROVIDE FITTING FOR CUSTOM-MADE BRIDESMAID DRESS IN STORE. THANKS!


Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please click the "Contact Us" link at the bottom of your shipment notification email. If you have not received the shipment notification email, contact us at customerservice@selenahuanbridal.com.

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order.
Alternatively, you can go to CONTACT US to choose any contact method that you prefer to talk to us and cancel your order.